Civil Registry Gains Momentum in Georgia
The Civil Registry Agency (CRA) provides Georgian citizens with essential documents such as passports, birth certificates, and national identification cards. USAID support to the CRA—through its Civil Registry Reform II activity (carried out by the UNDP) and its Public Administration Reform Program (implemented by the Academy for Educational Development)—has enabled the agency to streamline and strengthen its practices. A key achievement is the development and implementation of the CRA’s four-year strategic plan, which sets forth the agency’s goals and vision for 2008-2011.
On December 18, 2007, the CRA formally presented its strategic plan to senior levels of the Government of Georgia in conjunction with the grand opening of its new headquarters office in Tbilisi. The press conference for this event was featured on nationwide newscasts. The keynote speaker at the presentation was Acting President Nino Burjanadze. She highlighted the critical role the CRA in the Georgian presidential elections given its responsibility for providing the Central Election Commission with accurate registration data of the Georgian citizens. Acting President Burjanadze also complimented the CRA and its head, Giorgi Vashadze, on the plan and its forward-thinking vision.
The CRA’s adoption of modern performance management principles into its strategic planning process represents a first for Georgian public institutions. The careful integration of input from all eight department heads and mid-level managers, who direct this agency of more than 800 employees, ensured that the efficiency of operations and the quality of service to Georgian citizens would be significantly improved in the coming years.
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| Civil Registry Agency Head Giorgi Vashadze welcomes Acting President Nino Burjanadze and U.S. Ambassador John Tefft to the new Civil Registry headquarters. |
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